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Agent Handoff: How do I set up the Agent Handoff skill

The agent hand off skill allows you to connect your Tenjin instance to your Customer Support Management solution.

This articles shows you how to set up the Agent Handoff skill. 

The following topics are covered

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Adding the Agent Handoff Skill

  1. Click the ellipsis (three dots) button, top right on your screen followed by Add Skill. If you cannot see the Agent Handoff Skill, it has not been enabled for you. Please speak to your account manager to get this enabled. 
  2. Click Add Agent Handoff Skill from the list of skills displayed.
  3. Click on the skill once added to view. 
  4. Click the Configure Subscriber button.
  5. Enter the details required. Click OK to save
  6. Inline Help is available. 
 

Edit or Delete your Agent Handoff Skill

To Edit or Delete your Agent Handoff Skill, click the ellipsis (three dots) button followed by the option you require. 

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