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Conversation history

Your chat bot conversation history is recorded to allow for analysis and review. If you have access to multiple tenants you can filter to a specific chat bot by selecting the drop-down list beside Assistant or leave it to its default of viewing all history. 

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  1. Click on History from the left-hand navigation to view your chat bots' conversation history.
  2. Click on Select Session to select a session to view.
  3. Customize the view by selecting a specific time range or selecting the custom option.
  4. Detailed information on each session listed is available by selecting the session.
  5. To see the date and time stamp for the entries in this session turn on the Show More button. 
  6. To see a transcript of the conversation, click the ellipsis (three dots) button, far right, against the audit entry you wish to view. 
  7. To debug a flow session, click the ellipsis (three dots) button, far right, against the audit entry you wish to debug.
  8. Click Debugmceclip1.png
  9. Click Step Into to start the step-by-step path that was taken during this flow. 
  10. Click Restart to start the debugging from the beginning of the flow.mceclip2.png

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