Your chat bot conversation history is recorded to allow for analysis and review. If you have access to multiple tenants you can filter to a specific chat bot by selecting the drop-down list beside Assistant or leave it to its default of viewing all history.
- Click on History from the left-hand navigation to view your chat bots' conversation history.
- Click on Select Session to select a session to view.
- Customize the view by selecting a specific time range or selecting the custom option.
- Detailed information on each session listed is available by selecting the session.
- To see the date and time stamp for the entries in this session turn on the Show More button.
- To see a transcript of the conversation, click the ellipsis (three dots) button, far right, against the audit entry you wish to view.
- To debug a flow session, click the ellipsis (three dots) button, far right, against the audit entry you wish to debug.
- Click Debug
- Click Step Into to start the step-by-step path that was taken during this flow.
- Click Restart to start the debugging from the beginning of the flow.
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