How to Add and Maintain Tenjin Users

The Users page within Tenjin provides complete control over who has access to the Admin Portal and the roles they can fulfill, giving you control over your users' permissions.

Who needs to be registered as a Tenjin user? Administrators - these manage users, view analytics, and create and configure assistants and flows.

Workspace Users - these will log on to the workspace to view and answer Exper Assist knowledge questions.

Who does not (necessarily) need to be registered as a Tenjin user? End users of the assistant - the assistant may be on a website, or pushed out to the organization as a Microsoft Teams application. They would only need to be a registered user in Tenjin if the requirements of the assistants being created needed it.

The steps below demonstrate how easy it is to add, edit, delete, and bulk upload new users to your Tenjin Portal.

This article covers

• Add a user
• Edit a user
• Delete a user
• Bulk upload new users
• Create a tenant admin with rights over multiple tenants

Add a User

1. To add a new user, click Users from the left-hand navigation followed by the Add User button.
2. Type the email address of the user and select their role.
3. Click OK to save.

Edit a User

1. Make sure you are on the Users page, clicking the left-hand navigation link if required.
2. Click the ellipsis (three dots) button at the end of the required user's row, followed by Edit Roles.
3. Select the role you would like to assign to the selected user.
4. Click OK to save.

Delete a User

1. Make sure you are on the Users page, clicking the left-hand navigation link if required.
2. Click the ellipsis (three dots) button at the end of the required user's row, followed by Delete.
3. Click OK to confirm the deletion.

Bulk Upload New Users

1. Make sure you are on the Users page, clicking the left-hand navigation if required.
2. Click the Bulk Add Users button, which will allow you to import multiple users in one operation.
3. Follow the on-screen instructions within step 1, which will guide you through the required format for the user data.
4. Once entered, you can review the list of users that will be updated in step 2.
5. Select the role you would like the users to have in step 3 from the options listed.
6. Click OK to add the users listed.

Creating a Tenant Admin over Multiple Tenants 

If you run multiple instances of Tenjin, you can make one or more of your tenant admin an admin over all or some of your instances. 

1. Submit a ticket through this site's submit a request button or email tenjinsupport@biomni.com to action your request.