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Designing Flow

Flow is Tenjin's visual workflow designer that allows you to quickly build interactive conversations for your users which can leverage all the Tenjin Skills and integrate easily into external systems.

Flow provides you with the ability to bring your business applications and services into an integrated streamlined process, accessible that users can access via a familiar chat interface.

When an assistant is created there are two types of flow that need to be configured.

The Welcome Flow is invoked the first time a user access an assistant. The Conversation Flow is invoked every time a user access the assistant. The Conversation Flow is automatically invoked from the welcome flow if the user is accessing the assistant for the first time. The Welcome Flow is optional. The Conversation Flow must be configured.

The third type is Proactive Flow, this is needed only when messages need to be received from external systems and appear in the user's conversation.

A library of reusable Flows can be created, they are stored as Project Flows. These can be invoked from within the Welcome, Conversation and Proactive flows as well as from other flows in the library.

Links on how to create:

Welcome Flow

Welcome Flow allows you to design your user's initial interaction with your assistant. Once the welcome flow completes the conversation flow will automatically start.

How to set up the Welcome Flow

Conversation Flow

Conversation Flow is an incredibly powerful yet intuitive workflow designer to create your desired interactions.

It allows you to ask users specific questions and conditionally act depending on their responses. It can call into skills such as QnA and document search. It also allows you to call external web services for more powerful interactions.

How to set up the Conversation Flow

Proactive Flow

A proactive flow is called whenever the assistant receives a message from a third party for a current conversation. This will interrupt the current conversation or project flow and return back to it once this flow is finished.

How to set up the Proactive Flow

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