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Expert Assist Overview

Expert Assist is an innovative way to address knowledge gaps, improve the quality and accuracy of QnA information, and further enable self-service via Tenjin.

Empowering your users to raise unanswered questions through Expert Assist provides a means to fill knowledge gaps within your organization. All your employees become curators, contributors, and consumers of knowledge within Tenjin assistants and the workspace. This removes the need for dedicated knowledge managers to spend hours / days / weeks curating, reviewing, and publishing QnA knowledge because it will grow organically as it is enriched by your users.

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