Expert Assist is an innovative way to address knowledge gaps, improve the quality and accuracy of QnA information, and further enable self-service via Tenjin.
Empowering your users to raise unanswered questions through Expert Assist provides a means to fill knowledge gaps within your organization. All your employees become curators, contributors, and consumers of knowledge within Tenjin assistants and the workspace. This removes the need for dedicated knowledge managers to spend hours / days / weeks curating, reviewing, and publishing QnA knowledge because it will grow organically as it is enriched by your users.
This section covers the following topics:
- Expert Assist for Administrators
- Expert Assist Questions
- Expert Assist Tags
- Publishing an Expert Assist Question to QnA
- Expert Assist Flow Actions
- Expert Assist Filtering Options Available to Administrators
- Prompt Configuration for AI Summarization
- How to Delete an Expert Assist Question
- How to Accept an Answer to an Expert Assist Question
- Following an Expert Assist Question for an Administrator
- Voting for Questions and Answers for an Administrator
- Expert Assist for Users
- Managing Expert Assist Questions
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