Agent Handoff: How do I Set Up the Agent Handoff Skill

The agent hand off skill allows you to connect your Tenjin instance to your Customer Support Management solution.

This articles shows you how to set up the Agent Handoff skill.

The following topics are covered:

• How to add the Agent Handoff Skill
• How to delete your Agent Handoff Skill

Adding the Agent Handoff Skill

1. Click the Add Skill button.
2. Click Add Agent Handoff Skill from the list of skills displayed. If you cannot see the Agent Handoff Skill, it has not been enabled for you. Please speak to your account manager to get this enabled.
3. Click on the skill once added to view.
4. Click the Configure Subscriber button.
5. Click Help for detailed inline help.
6. Enter the details required. Click OK to save