Expert Assist Flow Actions

Within Tenjin Flow, the below flow actions are available, allowing flow developers to customize user journeys within their Tenjin assistants whilst also making use of Expert Assist data.

As well as the information listed below, each flow action has its own help documentation within the flow designer, which can be accessed by clicking on the question mark icon within the flow action editor. An example of the flow action editor with the question mark icon is below.

Query Expert Assist

The Query Expert Assist flow action allows searching of Expert Assist questions, saving the results into the specified variable. The data returned will include both the question-and-answer information, their corresponding scores (aka. votes), and user information of who supplied the question and answers.

There is more information, including an example of the flow action's output, within the associated action's help;

To access this Action's inline help, click the question mark icon '?' within the flow action's editor.

Get Expert Assist Question & Answers

The Get Expert Assist Question & Answers flow action will get a single Expert Assist question, using the supplied question ID value and saving the result into the specified variable. The data returned will also include any answers stored against the question.

There is more information, including an example of the flow action's output, within the associated action's help; 

To access this Action's inline help, click the question mark icon '?' within the flow action's editor.

Create Expert Assist Question

The Create Expert Assist Question flow action will create a new question with the provided question text, supplied as a variable containing the question text. As part of creating the question, you also have the ability to assign one or more tags to it as an array of values; the tags can be used to filter the questions in the workspace. The tags can either be assigned manually or by sourcing the relevant tags using the Get Experts flow action.

Upon success, the flow action will return the numerical ID of the question created, which can be used in other Expert Assist flow actions or as part of a link to the Expert Assist question within the workspace.

Record Progress

If the Record Progress option is enabled, the user who submitted the question will receive the corresponding Expert Assist question badge.

To access this Action's inline help, click the question mark icon '?' within the flow action's editor.

Create Expert Assist Answer

The Create Expert Assist Answer flow action will save the answer supplied against an existing question, defined by its numerical ID.

Upon success, the flow action will return the numerical ID of the answer created, which can be used in other Expert Assist flow actions.

Record Progress

If the Record Progress option is enabled, the user who submitted the answer will receive the corresponding Expert Assist answer badge.

To access this Action's inline help, click the question mark icon '?' within the flow action's editor.

Get Experts

The Get Experts flow action takes the supplied text, such as a question from a user, and analyzes it for associated Expert Assist tags and keywords. If tags are found, it will then return an object containing the related tags and the user IDs of users subscribed to that tag; this could be a mixture of experts in that subject and people who are simply interested in the subject.

There is more information, including an example of the flow action's output, within the associated action's help; 

To access this Action's inline help, click the question mark icon '?' within the flow action's editor.

Follow Expert Assist Question

Set the logged-in user as a follower to the specified question so that they receive a notification each time the question receives a new answer.

Unfollow Expert Assist Question

Remove the logged-in user as a follower for the specified question so that they no longer receive notifications.