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How to Accept an Answer to an Expert Assist Question

To accept an answer you believe best resolves the question raised you will need to: 

  1. Select a question from the Expert Assist list.
  2. Click the gray tick beside the answer you want to accept as the correct answer to this question. 
  3. The tick will turn green to indicate it is the correct answer to this question. 
  4. In the questions list on the Workspace home screen, a green tick can be seen beside the number of answers to this question. 
  5. Administrators within Expert Assist will also see green ticks against questions, highlighting questions that have an accepted answer. 
  6. There is a filter within Expert Assist allowing users to filter the list to all answered or unanswered questions. 

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